12 customer success agent ii jobs found

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

About the Role: Grade Level (for internal use): 11 About the Role: The Team: This role is part of the Demand Generation function within Enterprise Marketing, reporting into the Director responsible for In-bound lead management and account-based marketing (ABM). As marketing at S&P Global embraces AI across the funnel, the AI Enablement & Operations Lead will drive the successful implementation, adoption, and continuous improvement of AI-powered marketing tools and capabilities. This individual will work across all marketing teams to scale enablement and maximize the business impact of AI-driven lead generation, personalization, and productivity. The Impact This role will accelerate marketing transformation by championing intelligent automation and responsible AI usage across the enterprise. The AI Enablement & Operations Lead will ensure that tools like Drift, Conversica, and any other new AI-powered martech tool—as well as S&P Global’s in-house...

About the Role: Grade Level (for internal use): 13 The Team: The Enterprise Solutions business within S&P Global Market Intelligence empowers buy-side, sell-side, and corporate clients with a comprehensive suite of industry-leading software, data, and services. Its diverse portfolio spans enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions, delivering cutting-edge tools and insights to meet the evolving needs of global financial markets. Responsibilities and Impact: The Lending Solutions business delivers a comprehensive suite of products designed to power the global lending ecosystem across the entire loans and credit lifecycle. This portfolio includes market-leading solutions that drive efficiency, reduce risk, and support seamless operations for diverse participants in the lending market: WSO Software: Simplifies the complexities of loan portfolio management by automating...

About the Role: Grade Level (for internal use): 12 The Role:   S&P Global is seeking an Associate Director to lead the Industry Fundamentals team across global locations. This role is pivotal in driving operational excellence, content quality, and strategic alignment with client needs. The Associate Director will oversee domain-specific initiatives, talent development, and cross-functional collaboration with Content, Technology, and Commercial teams. e . Our ideal candidate will have:       The Team:  The S&P Data and Content – Fundamentals team delivers high-quality Fundamentals data and industry information to clients, enabling informed decisions. The team collects financial data from various sources using in-house tools, press releases, company websites, stock exchange websites and regulatory filings, ensuring data accuracy and integrity. This role offers an opportunity to understand industry dynamics and apply your...

About the Role: Grade Level (for internal use): 11 The Team: As a member of the S&P Global Market Intelligence Technology team, you will work with a group of intelligent and ambitious engineers. Our software engineers are involved in the full product life cycle, from design through release. You will be expected to participate in design, develop, troubleshoot, and debug software programs for software enhancements and new products. Determine hardware compatibility and/or hardware design and work with a dedicated team of QA Analysts, Business Analysts, and Infrastructure Teams. The Impact: The person in this position will be responsible for creating technical designs, developing high-performing web application software, and ensuring quality through a robust testing process. Software Engineers at S&P Global work with the latest technologies and are rewarded for innovation and delivery.  This position is part of the team which supports the search application...

About the Role: Grade Level (for internal use): 11 The Team: As a member of the S&P Global Market Intelligence Technology team, you will work with a group of intelligent and ambitious engineers. Our software engineers are involved in the full product life cycle, from design through release. You will be expected to participate in design, develop, troubleshoot, and debug software programs for software enhancements and new products. Determine hardware compatibility and/or hardware design and work with a dedicated team of QA Analysts, Business Analysts, and Infrastructure Teams. The Impact: The person in this position will be responsible for creating technical designs, developing high-performing web application software, and ensuring quality through a robust testing process. Software Engineers at S&P Global work with the latest technologies and are rewarded for innovation and delivery.  This position is part of the team which supports the search application...

About the Role: Grade Level (for internal use): 11 The Role: Lead Quality Engineer (ML and automation on AI workflows) The Team: This team is recognized for its expertise, innovation, and passion. Together, you'll focus on agile product development with cutting-edge technology, offering insights into global capital markets and the financial services industry. Your role will involve close collaboration, initiative, and achieving ambitious goals alongside your talented colleagues and stakeholders. This is a unique opportunity to be a pivotal part of our fast-growing global organization during this exciting phase in our company's evolution.  The Impact: This role is essential for the Market Intelligence Group of S&P as it ensures the development of new software solutions and continuous improvement and stability of our existing applications. Role will enable our clients with a seamless user experience and access to up-to-date data, ultimately...

About the Role: Grade Level (for internal use): 12 Lead Agentic AI Developer Location: Gurgaon, Hyderabad and Bangalore Job Description: A Lead Agentic AI Developer will drive the design, development, and deployment of autonomous AI systems that enable intelligent, self-directed decision-making. Their day-to-day operations focus on advancing AI capabilities, leading teams, and ensuring ethical, scalable implementations. Responsibilities AI System Design and Development : Architect and build autonomous AI systems that integrate with enterprise workflows, cloud platforms, and LLM frameworks. Develop APIs, agents, and pipelines to enable dynamic, context-aware AI decision-making. Team Leadership and Mentorship : Lead cross-functional teams of AI engineers, data scientists, and developers. Mentor junior staff in agentic AI principles, reinforcement learning, and ethical AI governance. Customization and Advancement : Optimize autonomous AI models for...

About the Role: Grade Level (for internal use): 11 The Team: The Global Insight (GI) group, within S&P Global’s Market Intelligence division, supports clients across all government and private sectors with data and research on macroeconomics, markets, , trade, supply chains, geopolitics, and operational risk. GI’s services consist of subscriptions to data/ analysis products and consulting. This role is in the consulting team. The team designs and delivers custom analytical solutions for client requirements that are not met by subscription products.  These custom solutions typically integrate datasets, deploy specialized models, and/ or develop new approaches to deliver unique insights to support clients in their strategic decisions. iWhereas most major consultancies rely on large teams to provide value, our team is fortunate to draw on an unparalleled breadth of data, research, expertise, and models to solve client problems, and support planning and decision-making....

About the Role: Grade Level (for internal use): 13 Location:  Gurgaon, Hyderabad and Bangalore Job Description: We are seeking a highly skilled and visionary Agentic AI Architect to lead the strategic design, development, and scalable implementation of autonomous AI systems within our organization. This role demands an individual with deep expertise in cutting-edge AI architectures, a strong commitment to ethical AI practices, and a proven ability to drive innovation. The ideal candidate will architect intelligent, self-directed decision-making systems that integrate seamlessly with enterprise workflows and propel our operational efficiency forward. Key Responsibilities As an Agentic AI Architect, you will: AI Architecture and System Design: Architect and design robust, scalable, and autonomous AI systems that seamlessly integrate with enterprise workflows, cloud platforms, and advanced LLM frameworks. Define blueprints for APIs, agents, and pipelines to...