2829 customer success manager jobs found

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Are you ready to be part of a dynamic and innovative company that's revolutionizing Financial Crime Management? At Nasdaq Verafin, we're not just industry leaders; we're trailblazers in providing cutting-edge , cloud-based solutions for financial institutions. We’re creating the world’s most effective financial crime fighting network!     Exciting Opportunity: Enterprise Customer Success Manager   We're seeking a talented Enterprise Customer Success Manager to join our vibrant team. In this role, you'll make a significant impact in the financial sector! You'll partner with top-tier financial institutions, acting as their trusted ally and advocate. Your role will involve building strong internal relationships, championing customer needs, and developing innovative, customer-focused processes. As a key resource, you'll provide support, address concerns, and celebrate successes with your customers. This is...

Role Overview: LSEG Customer Success Managers (CSM) connect clients to our solution offering by providing value driven strategies throughout the customer’s lifecycle and crafting conditions for optimal contract renewal and growth. This role is comprised of relationship management, stakeholders’ management, customer value plan, execution and reviews, client advisory, and financial markets workflow expertise. As a CSM you will serve as a trusted advisor to your customers, handling a portfolio of Wealth Management users that subscribe to LSEG solutions, passionate about turning market data insights into actionable decision making. What you'll do: Develop as a subject matter authority across a selection of LSEG’s products, specifically LSEG Workspace, guiding clients to improve their realised value to their subscriptions. Relationship Management: Maintain the relationship with your portfolio of LSEG customers, from sale to onboarding and expansion. You will...

About the Role: Grade Level (for internal use): 09 Customer Success Manager, Europe   The Team: It’s a dynamic global team, where the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level.  This team will develop and execute data driven processes to deliver world class customer experience.  Your role may focus on migration, onboarding or global strategic accounts.     The Impact:   Your interactions with the client will reaffirm and strengthen the organization’s relationship with existing accounts and their decision to work with S&P Market Intelligence.  Through delivering a positive overall client experience, supporting strategic objectives on the account level, and driving increased client adoption, this role will educate and...

Customer Success Managers (CSMs) connect our clients to LSEG’s solutions. As a Customer Success Manager, we will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who use our Trading Desktop Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with users in the trading space covering mainly sell-side customers.   We will be responsible for the Customer Value Plans and the delivery of all agreed upon milestones. We will visit customers and form relationships with key partners and user community to ensure we are delivering an elite customer experience. We will partner with the Account Managers and Sales Leaders to provide insights on customer health to drive retention and growth. Additionally, we will...

This role is comprised of relationship management, client education and deep expertise of trading and application workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Data and Feeds solutions. We are looking for a highly motivated and hard-working professional to join our Customer Success Team. You will serve as a trusted advisor to clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their business. Role Responsibilities: Develop and complete the customer success strategy for trading desktop users, desk heads and application owners across multiple accounts within the ASEAN region Own customer health, adoption metrics, renewals and execution of customer success plans Delivering highly engaging customized product demos based on user workflow and their requirements Partner with sales leadership to provide insights on customer...

About the Role: Grade Level (for internal use): 09 Role title: Customer Success Manager EMEA, Global Intelligence & Analytics The Impact: Customer Success Managers serve as subject matter experts for our powerful, complex solutions, as well as their relevant applications in the marketplace. We support specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia and others. You will partner with the commercial sales organization to help support new and existing business by showcasing our solutions within the context of defined business objectives and support the delivery and training of these solutions to end users to help optimize the impact of the investment. What’s in it for you: You may be a great fit for our next Customer Success Manager if the following career benefits appeal to you: Client-facing impact: You enjoy...

Position Summary This is a post-sales role that drives commercial value creation through the adoption of all LSEG solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in improving customer experience by collaborating with a network of domain specialist across LSEG and ensuring customers’ business objectives are achieved through the full utilization of solutions in the daily workflow of end-users. The scope includes a broader number of solutions across APIs and bulk feeds that will engage customers across all LSEG products and services and identification of opportunities (cross-sell, up-sell) that are passed through to Sales and Account Management. Role Responsibilities Retention owner for Quant clients, develop and drive retention strategies in favor of customer success as well as LSEG revenue. Work in conjunction with Account Manager and Sales to ensure detailed pre-sales to post-sales...

Are you passionate about building strong client relationships and driving customer success in a fast-paced SaaS environment? We are seeking an experienced customer success manager to join our dynamic team in Stockholm. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions. Key responsibilities Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities. Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions. Carry out upsell motions across your assigned customer base Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement. Analyse customer data and feedback to identify opportunities for upselling, cross-selling and product improvements. Lead regular business reviews and...

Senior customer success manager – SaaS (Norway) Are you passionate about building strong client relationships and driving customer success in a fast-paced SaaS environment? We are seeking a senior customer success manager to join our dynamic team at Oslo Børs in Norway. As a key member of our customer success department, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions. Key responsibilities Develop and maintain trusted relationships with enterprise clients, acting as their main point of contact for all post-sales activities. Drive customer adoption, retention and satisfaction by understanding client needs and delivering tailored solutions. Carry out upsell campaigsn across your assigned customer base Collaborate closely with sales, product and support teams to ensure seamless onboarding and ongoing client engagement. Analyse customer data and feedback to identify opportunities for upselling, cross-selling and...

Role Overview: As a Customer Success Manager (CSM) you connect clients to our products providing guidance throughout the customer’s lifecycle and creating the conditions for optimal contract renewal and growth. This role is comprised of relationship management, client education, and workflow expertise. As a CSM you will serve as a trusted advisor to your customers, managing a portfolio of Asset and Wealth Managers that subscribe to LSEG solutions, focused on transforming market data into actionable insights. What you'll do: Develop as a subject matter expert across a selection of LSEG’s products, specifically LSEG Workspace and LSEG Market Monitor, guiding clients to maximize their subscriptions. You’ll drive adoption of financial analytics and reporting tools that our clients have purchased for portfolio management and security valuations, risk management and regulatory reporting as well as historical and time series sensitivity analysis. Relationship Management:...

We are looking for a highly driven and empathetic Associate Customer Success Manager to join our team. You will serve as a trusted advisor to customers across our Data & Feeds solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions for our Pricing and Reference Data clients   Learn more about Customer Success at LSEG . What you'll do: Act as a SME across LSEG our Pricing and Reference Data product suite ( Reference data and pricing services | Data Analytics ), keeping up with industry trends and competitive landscape. Trusted Advisor: Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC: Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews: Co-create and review success/value plans - share product roadmaps, strategy, and review...

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the "Best Crypto Payment Gateway for High-Volume Transactions".  Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you - give us a shout! As we continue to scale, we’re looking for a Senior Customer Success Manager, fluent in English, who can own a portfolio of our highest‑value merchant accounts and turn revenue targets into sustained, strategic growth. An...

Come join the LSEG team!   We are looking for a highly driven and empathetic  Associate Customer Success Manager  to join our team. You will serve as a trusted advisor to customers across our   Quantitative Analytics   solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytic!   Learn more about Customer Success at LSEG . What you'll do: Act as a SME   across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC:   Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews:   Co-create and review success/value plans -...

Position Summary This is a post-sales role that drives commercial value creation through the adoption of all LSEG solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in improving customer experience by collaborating with a network of domain specialist across LSEG and ensuring customers’ business objectives are achieved through the full utilization of solutions in the daily workflow of end-users. The scope includes a broader number of solutions across APIs and bulk feeds that will engage customers across all LSEG products and services and identification of opportunities (cross-sell, up-sell) that are passed through to Sales and Account Management. Role Responsibilities Retention owner for Quants and Wealth Digital Solutions clients, develop and drive retention strategies in favor of customer success as well as LSEG revenue. Work in conjunction with Account Manager and Sales to ensure...

As a Customer Success Manager (CSM) you connect clients to our products providing guidance throughout the customer’s lifecycle and creating the conditions for optimal contract renewal and growth. In a role that is comprised of relationship management, education, and workflow expertise, the CSM serves as a trusted advisor to customers, managing a portfolio of financial institutions that have subscribed to LSEG Analytics, a fast-growing business at LSEG focused on transforming market data into actionable and AI-powered insights. What you'll do: Develop as a subject matter expert across a selection of LSEG’s Analytics Solutions , specifically the Yield Book and LPC product suite, guiding clients to maximize their subscriptions. You’ll drive adoption of financial analytics and reporting tools that our clients have purchased for portfolio management and security valuations, risk management and regulatory reporting as well as historical and time series sensitivity analysis....

About the Role: Grade Level (for internal use): 10 Office Location: Abuja, Nigeria   The Team:  You will be part of the EMEA Customer Excellence team at Commodity Insight (CI). Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.     Responsibilities and Impact:  Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.  Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.   Develop and maintain strong relationships with key stakeholders within customer...

About the Role: Grade Level (for internal use): 10 S&P Global Commodity Insights The Role: Geoscience Software Customer Success Manager The Team: You will be part of the Global Software Customer Success team of S&P Global Commodities Insights. The team helps clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows. The Impact: The Geoscience Software Customer Success Manager will provide support for S&P Global geoscience products, specifically Kingdom (seismic and geological interpretation software) via phone, email inquiries and client-facing training sessions. This person will provide help in troubleshooting technical issues and demonstrate the value of the software in collaboration with our data and information.  They will work with product management and sustaining...

Role profile: London Stock Exchange Group (LSEG) is a global financial markets infrastructure and data provider, delivering insights, analytics, and data solutions to clients worldwide. At LSEG, we believe that data powers growth, and our Sales & Trading team is at the heart of delivering real-time, actionable insights to our customers. Role summary: We are seeking a Digital Customer Success Manager (CSM) to join our Sales & Trading team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG’s offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key stakeholders to provide solutions, handle feedback, and develop longterm relationships. What you'll be doing: Customer Engagement at Scale: Handle a portfolio of customers using digital tools to...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. Position Summary This role is focused on driving commercial value through the adoption of LSEG solutions purchased by clients, with the goal of maximizing revenue retention and customer engagement. Based in Hong Kong, the Customer Success Manager (CSM) will work closely with clients in the Quant and Wealth segments, ensuring that LSEG’s data, analytics, and digital solutions are fully embedded into the daily workflows of end-users. The CSM will collaborate with domain specialists across LSEG and act as a strategic partner to clients, helping them achieve their business objectives. The role spans a broad portfolio of solutions, including APIs and bulk feeds, and involves identifying cross-sell and...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. Customer Success Managers (CSMs) connect our clients to LSEG's enterprise solutions. The CSM plays a vital role in ensuring that our customer’s fully leverage the value of LSEG by discovering and implementing workflow solutions while continuously providing mentorship throughout the customer’s journey.  In a role that is comprised of relationship management, education, data science and deep functional expertise, the CSM is responsible for successful adoption and expansion of enterprise content, platforms, and technologies within their assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM collaboratively designs and implements engagements with key business decision makers,...

We are seeking a Digital Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG’s offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and growth. You will work closely with customers, internal teams, and key stakeholders to provide solutions, handle feedback, and develop long-term relationships. What you'll be doing: Customer Engagement at Scale: Handle a portfolio of customers using digital tools to ensure they are fully applying our data and feeds products to achieve their goals. Proactive Communication: Leverage automation and technology (CRM systems, dashboards) to deliver proactive, tailored communications, ensuring customers receive value from our services. Customer Health Monitoring: Track customer health metrics, usage data, and feedback to...

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new...