2644 customer success manager jobs found

About Us The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you’re given the chance to reach millions, create work that matters and deliver impartial journalism in apolarised world. In our warm, collaborative culture, you’ll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you’ll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT. Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees...

About Us : LSEG is a globally recognized company with an equally recognized reputation that is currently seeking an upbeat and self-driven candidate to fill a Customer Success Manager role in Quant space, based in Tokyo. Job Description : We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. The CSM will play a crucial role in ensuring our clients achieve their desired outcomes through the effective use of our products and services. This role requires a strong background in quantitative analysis, excellent communication skills, and a passion for customer success. Key Responsibilities : Serve as the primary point of contact for assigned clients, building and maintaining strong relationships. Understand clients' business objectives and provide tailored solutions to meet their needs. Conduct quantitative analysis to identify trends, insights, and opportunities for clients. Collaborate with internal teams to ensure seamless...

As a Customer Success Manager, you are responsible for fostering intimate relationships and being a trusted advisor to our customers who use our Desktop Solutions through the customer experience journey. CSM plays a vital role in ensuring that our customer's fully leverage the value of LSEG by discovering and implementing our FX solutions while continuously providing guidance throughout the customer's journey, creating the conditions for optimal renewal and upsell growth. This role focuses primarily on driving the value creation, retention strategy to ensure adoption, integration and expansion of our solutions into the daily workflow of end-users. Your portfolio will mainly be market participants in Forex, Interest Rate, derivatives, for pre-trade, trading and post trade workflows. You will be the owner of Customer Success Plans and the delivery of all agreed upon achievements. You will visit customers and establish partnership with key partners and user community to ensure we...

Come join the LSEG team!   We are looking for a highly driven and empathetic  Associate Customer Success Manager  to join our team. You will serve as a trusted advisor to customers across our   Quantitative Analytics   solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytic!   Learn more about Customer Success at LSEG . What you'll do: Act as a SME   across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC:   Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews:   Co-create and review success/value plans -...

Job Description Summary Customer Success Managers (CSMs) connect our most strategic clients to LSEGs portfolio of software & desktop solutions. This specialist plays a key role in ensuring our customers discover the full power of Refinitiv by implementing workflow solutions while continuously providing scalable yet adaptable guidance. In a role that is comprised of relationship management, education, and deep functional expertise, CSMs will manage successful adoption and expansion of our services within his/her assigned accounts. Equal parts trusted advisor and roadmap architect, the CSM designs and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in his/her accounts. By redesigning our client’s business through user adoption of our suite of solutions, the CSM crafts the conditions for optimal renewal and upsell growth. Role Overview Clearly define business outcomes and craft a comprehensive...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. Customer Success Manager, Trading and Banking Solutions (TBS) Customer Success Managers (CSMs) connect our clients to LSEG’s solutions. As a CSM, you will be responsible for encouraging relationships and being a trusted advisor to our Trading Customers who utilize our Trading Desktop & Enterprise Solutions through the customer experience journey. This role focuses primarily on driving adoption, integration and expansion of our solutions into the daily workflow of end-users and ensuring the retention strategy of this group of accounts. You will work mainly with users in the trading space covering mainly buy-side customers. You will be responsible for the Customer Value Plans and the...

Customer Success Managers (CSMs) connect our most strategic clients to LSEG data & feeds solutions. This specialist plays a vital role in ensuring our customers ignite the full power of LSEG by discovering and implementing workflow solutions while providing guidance throughout the customer’s journey!  In a role that is comprised of relationship management, education, data translation, and deep functional expertise, CSMs are responsible for successful adoption and expansion of the Data & Feed solutions within existing accounts. Equal parts trusted adviser and roadmap architect, the CSM collaboratively engages with key partners in reducing competitive risk, and finds opportunities in their accounts. Through growing customer happiness and adoption, CSMs create the conditions for optimal renewal and upsell growth potential.   Role Overview: Clearly define business outcomes and success plans to collect and track customer objectives, achievements, risks, and...

Customer Success Manager This role is a post-sales role which drives commercial value creation through adoption of all LSEG solutions purchased by the customers to achieve revenue retention, customer happiness and customer engagement. Coverage of clients are Indonesia, and based in Jakarta, Indonesia. This position plays a key role in improving customer experience to fully use solutions into the daily workflow of end-users and ensuring customers’ business objectives are achieved. The scope of solutions includes broader number of software and solutions (Desktop Programs, Data Feeds, FX Trading platforms, and Enterprise Solutions) that will engage customers across all LSEG products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales team and Account Management team.   Role Responsibilities:   Build, maintain and demonstrate positive relationships with business decision makers and users within each account to increase usage....

Customer Success Manager (CSM) connects our most strategic clients to LSEG’s portfolio of GIACT business. This specialist plays a key role in ensuring our customers discover the full power of LSEG by implementing workflow solutions while continuously providing scalable yet adaptable mentorship. The Specialist will maintain a portfolio of high value client partnerships as well as work closely with the CSM Director to elevate the customer experience. The role is comprised of relationship management, education, deep functional expertise and leading standard processes for customer success. Equal parts trusted advisor and roadmap architect, the CSM crafts and implements activities with key decision makers, assists in reducing risk of competition and finds opportunities in client relationships. By redesigning our client’s business through user adoption of our suite of solutions, the CSM crafts the conditions for efficient renewal and upsell growth. Role Responsibilities:...

Customer Success Manager This role is a post-sales role which drives commercial value creation through adoption of all LSEG solutions purchased by the customers to achieve revenue retention, customer happiness and customer engagement. Coverage of clients are Indonesia, and based in Jakarta, Indonesia. This position plays a key role in improving customer experience to fully use solutions into the daily workflow of end-users and ensuring customers’ business objectives are achieved. The scope of solutions includes broader number of software and solutions (Desktop Programs, Data Feeds, FX Trading platforms, and Enterprise Solutions) that will engage customers across all LSEG products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales team and Account Management team. Role Responsibilities:   Build, maintain and demonstrate positive relationships with business decision makers and users within each account to increase...

Looking to build your career in the fast-paced world of Risk & Compliance? Passionate about making a meaningful social impact? Learn and build your expertise with us in anti-money laundering (AML), industry regulations and how our solutions can elevate their risk screening. With a growing demand for a thorough, efficient risk screening, we are looking for a driven, entrepreneurial talent to join our Customer Success Management team in Tokyo. As a leader in Risk & Compliance, you are driving customer advocacy and successful customer lifecycle management for our customers in finance and more. You will be a trusted advisor to customers, while advocating the values we can bring with LSEG Risk Intelligence solutions (Learn about our solutions here+   LSEG リスク・インテリジェンス | LSEG.)   Come join our team to collaboratively engage with your customer’s key business decision makers and end-users! Role Responsibilities Develop and implement customer success strategies to...

Position Summary This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Digital Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across LSEG along with an at scale framework, to ensure customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The Digital Customer Success Manager will provide customers with a differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions. Role Responsibilities Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement Plays a key role in enhancing customer experience by leveraging a network of...

Customer Success Manager This role is a post-sales role which drives commercial value creation through adoption of all LSEG solutions purchased by the customers to achieve revenue retention, customer happiness and customer engagement. Coverage of clients are Indonesia, and based in Jakarta, Indonesia. This position plays a key role in improving customer experience to fully use solutions into the daily workflow of end-users and ensuring customers’ business objectives are achieved. The scope of solutions includes broader number of software and solutions (Desktop Programs, Data Feeds, FX Trading platforms, and Enterprise Solutions) that will engage customers across all LSEG products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales team and Account Management team. Role Responsibilities:   Build, maintain and demonstrate positive relationships with business decision makers and users within each account to increase...

Come join the LSEG team!   Role Overview: As a Customer Success Manager (CSM) you connect clients to our products providing guidance throughout the customer’s lifecycle and creating the conditions for optimal contract renewal and growth!   This role is comprised of relationship management, client education, and workflow expertise. As a CSM you will serve as a trusted advisor to your customers, handling a portfolio of Asset and Wealth Managers that subscribe to LSEG solutions, passionate about turning market data into actionable insights.   What you'll do: Develop as a subject matter authority across a selection of LSEG’s products, specifically LSEG Workspace and LSEG T1 guiding clients to increase their subscriptions. You’ll drive adoption of financial analytics and reporting tools that our clients have purchased for portfolio management and security valuations, risk management and regulatory reporting as well as historical and time series...

Position Summary Fantastic opportunity for an experienced Customer Success Management professional to join the Data & Analytics Division of the London Stock Exchange Group, partnering with our Sales & Account Management organization at LSEG to grow & retain our business. We at LSEG are passionate about Customer Success. We are a globally recognized company with and equally recognized reputation. We are currently searching for a high calibre, upbeat and driven candidate to join a high performing Customer Success team covering our Real-Time Market Data solutions. The role is based in Hong Kong, while a small amount of travel may be required to cater for clients around the Hong Kong region (e.g. Macao, Shenzhen). You will enjoy plentiful learning and collaboration opportunities with outstanding customers, exposure to the latest market data trends and technology globally. If you are looking to advance your career in a world-class Market Data vendor, start...

A unique opportunity for a recent graduate with a financial markets background or experienced customer success/service professional looking to gain client facing experience in the financial sector!   LSEG’s Customer Success Managers play a meaningful role to ensure our customers’ business objectives are achieved though full utilization of LSEG’s Workspace platform by end-users. This role collaborates with the wider account team to assist in reducing competitive risk, finding growth opportunities, developing & executing end-user training plan. They also represent the Voice of the end-user internally to our management and product teams. Role Responsibilities: Drives commercial value creation through adoption of Workspace solutions for Wealth Management users purchased by the customer to achieve revenue retention and customer engagement Plays a key role in enhancing customer experience by leveraging a network of experts across LSEG and ensuring customers’ business...

The customer success manager (CSM) is a post-sales role which drives commercial value creation. This is done through the adoption of all LSEG solutions purchased by the customer. Our CSMs ensure that clients retain the products they subscribed to and extend our services. They are in charge of gathering knowledge to help the account team understand the goals and aim of the client and set up a win-win strategy to become their partner of choice. We are currently looking for a customer success manager who will be coordinating and organizing remote interaction of a client portfolio, delivering specialised communication done via videos, newsletters, tips and tricks, setting up initial or more advanced client engagement on a specific asset class (among Trading, Investment Banking, Commodities & Energy, Wealth, Investment Management or Forex/Money Market). WHAT YOU WILL DO Work closely with customers to help them use LSEG products efficiently and effectively Engage with clients by...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As part of our Customer Success team, we are looking for a passionate and strategic  Customer Success Manager (CSM)  to join us in supporting our  Trading Desktop and Enterprise Solutions . As a CSM, we work hand-in-hand with our trading clients—primarily on the buy-side—to ensure they are fully supported throughout their customer journey. We take pride in being trusted advisors, helping our clients integrate our solutions into their daily workflows, drive adoption, and realize tangible value from our platforms.   In this role, we: Own and execute Customer Success Plans , ensuring all agreed milestones are delivered with impact and aligned to client goals. Build positive...

About Us: LSEG is a globally recognized company with an equally recognized reputation that is currently seeking an upbeat and self-driven candidate to fill a Customer Success Manager (CSM) role in Analytics. Job Description: We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. The CSM will play a crucial role in ensuring our clients achieve their desired outcomes through the effective use of our products and services. This role requires a strong background in quantitative analysis, excellent communication skills, and a passion for customer success. Key Responsibilities: Serve as the primary point of contact for assigned clients, building and maintaining strong relationships. Understand clients' business objectives and provide tailored solutions to meet their needs. Conduct quantitative analysis to identify trends, insights, and opportunities for clients. Collaborate with internal teams to ensure seamless...

About the Role: Grade Level (for internal use): 10 S&P Global Commodity Insights The Role: Geoscience Software Customer Success Manager The Team: You will be part of the Global Software Customer Success team of S&P Global Commodities Insights. The team helps clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows. The Impact: The Geoscience Software Customer Success Manager will provide support for S&P Global geoscience products, specifically Kingdom (seismic and geological interpretation software) via phone, email inquiries and client-facing training sessions. This person will provide help in troubleshooting technical issues and demonstrate the value of the software in collaboration with our data and information.  They will work with product management and sustaining...

About the Role: Grade Level (for internal use): 10 The Team : The Customer Success team is part of a greater Customer Excellence team at Commodity Insights (CI).  The Customer Success Manager is part of a global team supporting our clients with onboarding, product training, systematic check-ins and relationship building.  The team is client facing and relies on various internal departments to provide client solutions.  Our focus is on partnership, a success culture and global consistency.  We provide answers to customers who subscribe to CI data and information across different energy commodities. Responsibilities and Impact: Providing value-add services to CI Global Accounts customers. Engaging with customers at multiple levels across various commodity content and platforms, including Channel Partners. Building relationships with clients to understand their needs and provide solutions at scale.  You will take part of learning opportunities and internal...

About the Role: Grade Level (for internal use): 10 The Team: S&P Global Commodity Insights is seeking a Customer Success Manager who is responsible for an assigned client portfolio across LatAm. The role involves client support, onboarding and relationship building.  The Customer Success Manager is engaged with Commercial and Client Development to seek client solutions and provide value-add services. This is an opportunity for you to take ownership of your accounts and nurture the client relationship with our diverse clientele.  It also is an opportunity to learn more about energy commodities, price assessments and new industries such as Energy Transition.  You can build a personal network with commodity analysts, traders and high-level executives.  Other responsibilities include on-site support, product training and integration of Platts services within customer workflows. The goal is to facilitate excellent customer service as a value differentiator.  Salesforce...

About the Role: Grade Level (for internal use): 11 The Role: This position serves and supports business growth and customer retention, specifically in customer success, ensuring that the customer receives maximum value and benefit from our upstream oil and gas products and services. The position is also responsible for serving as a knowledgeable resource to other business associates and customers in the areas of industry, best practices, and product usage. The Team: The Asia Pacific Customer Success Team is a highly motivated and cohesive team that is forward-looking and collaborative in serving customers. Colleagues, Prospects and Customers appreciate the efforts of the team in being able to demonstrate value using Commodity Insights services and this forms a positive reinforcement of the contributions that each individual delivers. The Impact: The Customer Success Manager will act as a trusted advisor, fostering strong relationships with customers and driving...

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Customer Success Manager What does a successful Customer Success Manager do within the Enterprise Biller and Receivables Solutions (EBRS) Team at Fiserv? As a Customer Success Manager, you will serve as a product and industry expert, effectively supporting and growing Fiserv's most strategic and complex client relationships within the Enterprise Biller and Receivables Solutions (EBRS) team. You will be responsible for helping clients...