2101 customer support analyst jobs found

About the Role: Grade Level (for internal use): 07 The Customer Care Team is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s customer service issues in a timely fashion. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: ●    Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs ●    User management and customer on-boarding ●    Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met ●    Answering queries about permissioning from colleagues and Third-Party data providers ●...

About the Role: Grade Level (for internal use): 08 The role is responsible for participating in all aspects of receiving, evaluating, and resolving S&P Global Market Intelligence’s global customer service issues in a timely fashion, mainly on Japanese customers. Team members focus on providing a first-class service that contributes to measurable increase in customer satisfaction and enhanced business value to S&P Global. The successful candidate will be responsible for ensuring that all contact with customers leaves them with a positive view of our activities would include: ● Resolution of customer support queries (email, phone, live chat, Salesforce cases) as it pertains to technical, functionality and market/data issues within agreed SLAs ● User management and customer on-boarding ● Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met ● Answering queries about permissioning from colleagues and Third-Party data...

About the Role: Grade Level (for internal use): 07 The Role: Client Success Analyst The Team:  The Client Success team is composed of global experienced professionals.  The buyside and sell side clients you will be supporting are based across the US and are made up of Tier 1 to 3 clients who expect a high level of service.  The team is collaborative, hard-working and the work changes daily.  You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. Responsibilities and Impact: The Impact:  Your interactions with the client will reaffirm and strengthen the organizations relationship with existing accounts and their decision to work with S&P Global Market intelligence.  Through delivering a positive overall client experience and driving increased client adoption this role will educate and spread...

See yourself being part of a large, transformational change? This could be the role for you! At Iress, we make things happen We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,500 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia. Build your career at Iress!   As the Product Support Analyst, you will be responsible for supporting our award-winning financial planning software. You'll support a range of clients including some of the largest financial institutions. As the main...

Customer Support provides a globally consistent 24/7 entry point for all customers and employees seeking product, content, or technical support prioritizing accessibility and connectivity to LSEGs breadth of expertise, to deliver a world class service experience. Investment and Wealth Management Workflows Support delivers all aspects of application support for Workspace and Eikon desktop and various solutions for Investment Management and Wealth, covering usability and customization, content search, explanation, and integrity.   The Senior Analyst is responsible for providing effective and courteous support to customers in relation to their product or service. This includes active focus on enquiry resolution, a positive customer focused attitude at all times and ensuring that all the necessary action is taken to resolve a customer’s enquiry. Responsibilities: Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many...

Nasdaq Technology is looking for a passionate Customer Support Engineer with focus on Technical Support, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Customer Support Engineer, your focus will be Providing expert-level technical support to external Customers efficiently resolving AxiomSL product issues via Case Management System, and/or screenshare sessions, including replication and analysis of issues in mirrored AxiomSL support environment.  We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets With this position we offer Join the FinTech Client Support organization,   to be the forefront of solving sophisticated financial technology...

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions is the Data & Analytics division of TP ICAP Group. The...

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions is the Data & Analytics division of TP ICAP Group. The...

End Date Tuesday 24 June 2025 Salary Range £65,385 - £72,650 We support flexible working – click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Job Share Job Description Summary . Job Description JOB TITLE: Data Analyst- Underwriting & Claims Strategy (12 Month FTC/Secondment) SALARY: The salary banding for this role is £65,385 - £72,650 LOCATION: Edinburgh HOURS: 35 hours, full time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity We’re looking for a motivated and enthusiastic Data Analyst to help drive new insights and streamline our data reporting within the UW & Claims strategy space. This is a 12 month position. You’ll help lead and shape projects and initiatives within the protection business to drive...

About Nasdaq! Customer Services is an integral part of Nasdaq’s growth and success. This division's mission is to continuously enhance the Nasdaq Customer experience in how they consume the Nasdaq software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Nasdaq from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities. About the team: The Customer Delivery team is scaling rapidly due to increased client wins and demand. We are seeking a Technical Consultant with relevant work experience in the capital markets or at a financial software company. You will be part of a team of consultants who will be designing, implementing, and supporting the solution for the client. You will act as a key player in the successful delivery of clients' solutions. Typical Technical Analyst Day: Follow...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

About the Role: Grade Level (for internal use): 08 S&P Global Commodity Insights The Role: Client Service API Analyst (Mandarin) The Team: The Client Service API team is responsible for the client implementation and on-going support of our Machine to Machine offering. Responsibilities include, but not limited to, supporting, and ensuring that the client experience is maximized. The team also partners with global sales teams to pursue growth opportunities and adaption of our products. Our success hinges on team members living by the values of excellence, growth, collaboration, and high integrity. The Impact: You will partner closely with clients as well as internal stakeholders from Commercial, Product Management and Technology, based across the globe. You will be communicating directly with clients to understand their requirement as well as perform BAU support. Remote training, implementation planning, and problem solving are key components for the role....

About the Role: Grade Level (for internal use): 07 S&P Global Enterprise Data Organization The Role: Data Analyst - Maritime Data Operations (Ships in Service), EMEA Shift The Team: You will be part of the Ships in Service team, composed of 14 colleagues based in UK and Penang within our Maritime Data Operations sector, providing support on research, validation, and update of Maritime entities against our global fleet data. As part of the research and analysis requirements you will support our expansion on Data Integration project by aligning our entity data sets to financial data to create more data insight for our customers.  This will not only enable exposure to research and analysis of the Maritime & Trade datasets, but also a collaboration with data Transformation colleagues in our Financial Services division. The Impact: We are over 14,000 analysts, data scientists and specialists armed with real-time technology and data, working...

About the Role: Grade Level (for internal use): 08 The Role: We are seeking a skilled Data Governance and Data Quality Analyst to support our organization's data management strategy. This role is critical in establishing and maintaining data governance frameworks and ensuring the accuracy, consistency, and reliability of enterprise data. The ideal candidate will work closely with cross-functional teams to define data standards, monitor data quality metrics, and drive continuous improvement initiatives that enhance data integrity and support informed business decisions. The Impact: Being a data Governance and Data Quality Analyst will not only enhance the quality of our data but will also contribute to the overall success and growth of S&P Global by enabling better decision-making, improving operational processes, and fostering a culture of data excellence. What’s in it for you: Joining S&P Global as a Data Governance and Data Quality Analyst offers a...

Job Title Marketing Data Analyst Job Description So, who are we? Hello, we’re IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto. We are ambitious. Over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We’re hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers. We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth. Your role in the Team’s Success Analyse marketing data to drive insights, optimise campaigns, and improve marketing effectiveness across IG's marketing initiatives. You will...

The Infrastructure Platform Engineering (IPE) team is responsible for the engineering and operation of Group Engineering’s core infrastructure services—including data centres, storage, private cloud, platforms, databases, and middleware. Our mission is to modernise and transform both customer experiences and internal operations by using automation and Platform-as-a-Product principles. We aim to deliver scalable, secure, and efficient infrastructure products that better support business operations and future transformation. The Asset & Lifecycle Management team, part of IPE, plays a critical role in enabling data-driven decision-making across the engineering landscape. We deliver accurate IT asset inventories, lifecycle visibility, and actionable infrastructure insights. We are seeking a Senior Data Analyst to design, develop, and manage enterprise-level datasets, promote scalable data-sharing practices, and deliver actionable insights that drive business outcomes....

The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions is the Data & Analytics division of TP ICAP Group. The...

Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. The Group operates from more than 60 offices in 27 countries.  We are 5,300 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions: Parameta Solutions, the data and analytics division of...

Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data solutions. The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform. Founded in London in 1866, the Group operates from more than 60 offices in 27 countries.  We are 5,200 people strong.  We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist. About Parameta Solutions Parameta Solutions is the Data &...

TP ICAP operates at the heart of the world’s financial, energy and commodities markets. We are professional intermediaries playing a pivotal role in the world’s financial markets, covering FX, Rates, Credit, Equities, Energy & Commodities. Globally, we are a leading provider of market participants, with execution via a range of regulated venues, covering a full spectrum of over-the-counter (OTC) asset classes. Matching buyers and sellers, we facilitate the development of liquidity and price discovery in these markets and provide insight and context to our clients. We operate a hybrid model where brokers provide business-critical intelligence to clients. It’s supplemented by proprietary screens for historical data, analytics and execution functionality. Our clients include banks, insurance companies, pension and hedge funds, asset managers, energy producers and refiners, as well as risk and compliance managers and charities. We are known in the market for our...

End Date Thursday 03 July 2025 Salary Range £32,395 - £34,100 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary Within Liquidity Management we provide liquidity and cash management services across the Group to support customer payment transactions. We collaborate across the organisation supporting cross border payment-flow monitoring, forecasting of daily Nostro positions across global time-zones, optimising funding requirements in over 40 currencies, fulfil liquidity reporting and ensure policy and process compliance. We provide an outstanding service for our customers as well as supporting the Group's strategy to grow, focus and change at pace. Job Description JOB TITLE: Senior Analyst, Payments Liquidity SALARY: £32,395 > £44,330 LOCATION: Brindleyplace, Birmingham HOURS : Full-time WORKING PATTERN : Due to the...