1627 customer support executive jobs found

Your role at Exness: You will need to take on a business critical position that includes providing support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will support our clients through live-chats and email as well as phone calls. You will: Process client requests and resolve issues via live chat, phone call, and email through the CRM system while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request statuses accordingly. Verify documents submitted by clients on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and roles by attending company seminars and meeting the required assessment target. Achieve quarterly KPI targets set by the customer support manager....

About Us:   We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world. ·        Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. ·        Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ·        We are changing the way global capital markets work. Our machine and human-driven analysis bring together an unmatched range of editorial and data to help you drive better decisions....

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the British Virgin Island support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

Your role at Exness: You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. You will: Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company's business functions and...

The Customer Support Team Manager is responsible with the day-to-day management of team supporting customers of LSEG, Trading and Banking and Wealth Management products in Asian languages such as Japanese (non-English). This role is a blend of management and hands-on operational duties and includes leading a group of customer support executives as well as responding to customer queries. A key requirement of the role is to take a proactive approach to maintaining knowledge and skills and to staying on top of what both customers and staff are experiencing. This is an amazing opportunity for someone with strong passion for leadership role and enjoys meeting challenging business goals in the customer support. Responsibilities: Lead a team of Customer Support Executives supporting the Trading and Banking and Wealth Management products in Japanese languages, to proactively respond and handle customer queries and communication ensuring that resolution is provided on a timely...

LSEG in Manila is looking for proactive and dynamic trade support professionals to join our international team. The candidate’s primary role is to provide functional support to our clients for FXAll. The ideal candidate understands capital markets and related technology. They are excellent problem solvers who treat each case with utmost urgency. The ideal candidate can proficiently communicate with external and internal customers. They can work independently and take ownership of cases to resolution, as well as possess a team-based approach towards meeting departmental goals. They can quickly learn new technology, industry trends and updates. Role Responsibilities · Handle trade-related cases with urgency, focusing on delivering excellent customer experience. · Accurately diagnose issues and engage with internal teams for resolution, as needed. · Handle complex how-to and workflow cases. · Consistently put compliance guidelines to practice. · Expertly communicate with...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. Position Summary As a subject matter expert in Wealth Management Workflows & sales activities, you will work with Account Managers and other internal partners focusing on all sales (new, cross-sells, up-sells) for the Wealth proposition in ASEAN with both existing and new customers. You will lead on deals aligned to the Wealth proposition and serve accounts within the ASEAN market. The role works in close partnership with internal partners to proactively drive gross sales and revenue. Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities Implement the sales strategy for the Wealth proposition within the market Assist internal...

The Sales Specialist is responsible for growing the Risk business in the Hong Kong market primarily by prospecting for new clients and developing new business opportunities within existing customer accounts.   The Sales Specialist must have domain knowledge of Risk and Compliance requirements, workflow and solid relationships within the Customer risk use case. To be successful, the candidate should have knowledge of these risk areas and how they are inherent within the Customer risk use case that is tied predominantly to corporations. The successful candidate must be able to effectively position and demonstrate the solutions (Screening/Due   Diligence/Technology   Workflow) in this area and through a consultative sales process. Key Responsibilities As a trusted advisor, the candidate has to discover, structure, negotiate and close deals Drive gross sales by proactively identify pipeline opportunities primarily through new logos Develop the sales...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. Position Summary As a subject matter expert in Wealth Management Workflows & sales activities, you will work with Account Managers and other internal partners focusing on all sales (new, cross-sells, up-sells) for the Wealth proposition in ASEAN with both existing and new customers. You will lead on deals aligned to the Wealth proposition and serve accounts within the ASEAN market. The role works in close partnership with internal partners to proactively drive gross sales and revenue. Role Responsibilities Structure, negotiate and close deals Proactively identify pipeline opportunities Implement the sales strategy for the Wealth proposition within the market Assist internal...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. The Sales Specialist is responsible for growing the Risk business in the China market primarily by prospecting for new clients and developing new business opportunities within existing customer accounts.   The Sales Specialist must have domain knowledge of Risk and Compliance requirements, workflow and solid relationships within the Customer risk use case. To be successful, the candidate should have knowledge of these risk areas and how they are inherent within the Customer risk use case that is tied predominantly to corporations. The successful candidate must be able to effectively position and demonstrate the solutions (Screening/Due   Diligence/Technology   Workflow) in this area and...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. Position Summary This is an opportunity for a business-savvy salesperson to join a growing regional North APAC team covering the LSEG Data & Feeds Solutions i.e. Real-Time Data, and Pricing and Reference Services.   As a subject matter authority across Financial data and its application across buy side and sell side clients, you will collaborate with Account Managers and Customer Consultants focusing on all sales (new, cross-sells, up-sells) for the North Asia territory with both existing and new customers. This Sales Specialist role will lead deals aligned to the Data & Feeds proposition and serve accounts within a defined territory. The role works in close partnership with internal...

Our global teams took on the challenge to make a difference in the way the global financial markets operate. Would you seek the same challenge? At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change.   Position Summary This is an opportunity for a business-savvy salesperson to join a growing regional North APAC team covering the LSEG Data & Feeds Solutions i.e. Real-Time Data, and Pricing and Reference Services.  As a subject matter authority across Financial data and its application across buy side and sell side clients, you will collaborate with Account Managers and Customer Consultants focusing on all sales (new, cross-sells, up-sells) for the Mainland China territory with both existing and new customers. This Sales Specialist role will lead deals aligned to the Data & Feeds proposition and serve accounts within a defined territory. The role works in...

As a Wealth Solutions Sales Specialist in the Americas you will be responsible for engaging North American based clients across our existing segment and for actively hunting and growing new business to achieve revenue targets.  You will work in collaboration with Account Managers to find opportunities to deliver the full suite of LSEG products, with primary responsibility for front office workflow (desktop) solutions. You will lead on engagements aligned to Wealth Management client within your defined territory and work in close partnership with internal partners to proactively drive gross sales and revenue.  You are responsible for developing your own opportunities and for growth within your territory. The Wealth business at LSEG offers a range of solutions across the wealth management spectrum. We power 4,000 firms, serve 180,000 advisors, connect 5 million investors, and process 35 million transactions per day, highlighting our global reach and impact.  This role will...

The Trusted Payment Sales Specialist team is part of the LSEG Risk division which is the fastest growing segment within London Stock Exchange Group . In this role you will sell bank verification products to prevent fraud in the region. Fraud continues to rise ; authorised push payment fraud alone is expected to rise $331 billion by 2028 .  EU regulation in late 2025 will mean bank verification checks will be mandatory for Banks and PSP.  It is likely this will extend to other industries and countries.  LSEG Risk Intelligence recognise the market to be a double-digit growth market .  We are investing across the business to seize the opportunity and with expanding product development for EMEA and APAC , we are well positioned to take a global leading position based on our existing leading position in the US market . The Trusted Payment Sales Specialist Sales Specialist will initiate and build relationships with potential and existing clients across corporate,...

The Trusted Payment Sales Specialist team is part of the LSEG Risk division which is the fastest growing segment within London Stock Exchange Group . In this role you will sell bank verification products to prevent fraud in the region. Fraud continues to rise ; authorised push payment fraud alone is expected to rise $331 billion by 2028 .  EU regulation in late 2025 will mean bank verification checks will be mandatory for Banks and PSP.  It is likely this will extend to other industries and countries.  LSEG Risk Intelligence recognise the market to be a double-digit growth market .  We are investing across the business to seize the opportunity and with expanding product development for EMEA and APAC , we are well positioned to take a global leading position based on our existing leading position in the US market . The Trusted Payment Sales Specialist Sales Specialist will initiate and build relationships with potential and existing clients across corporate,...

Position Summary   This role is within our Corporate Operations team, specializing in Know Your Client (KYC) and Anti Money Laundering. The KYC Operations function is specialized in, onboarding, customer risk assessments, screening, ongoing monitoring, offboarding, critical metric execution, quality control, quality assurance execution and generating MI reports. Roles and Responsibilities Perform thorough reviews and analyses of customer profiles, ensuring compliance with internal policies, KYC, and AML regulations. Verify customer identification documents, perform enhanced due diligence (EDD), and assess the risk level of high-risk clients. Ensure sanctions/PEP/negative news screening are conducted and accurate course of action is taken in line with strategy and requirements. Carry out complex research/investigations to confirm whether the potential matches to global sanctions lists are actual matches according to laid down guidelines. Raising unresolved...