Full time
Swissquote
1196 Gland, Switzerland
To ensure uninterrupted service to our clients, you will need to monitor, troubleshoot, and actively maintain all our products and services. The ability to follow our internal procedures and escalate issues in a timely manner is paramount. You will need to accurately record all incidents in our internal systems and actively follow up with other departments to ensure a smooth and rapid resolution of any incidents. The candidate will also be responsible for responding to telephone calls and email inquiries from partners. The position requires the candidate to demonstrate level 1 to 3 support capabilities. Qualifications A good working knowledge of Linux and Microsoft Windows system administration is essential. Any knowledge of JIRA and other tracking tools, as well as Java-based applications, would be beneficial. You demonstrate analytical and troubleshooting skills and have the desire to continue investigations until the true source of the problem is identified. Knowledge...