Full time
London Stock Exchange Group
20 Upper McKinley Hl, Taguig, Metro Manila, Philippines
This position is within Acadia. Acadia is wholly owned by LSEG (London Stock Exchange Group) and is part of its Post Trade division. Service Desk Analyst will act as the first point of contact to the clients, handling service requests, incidents, problems, customer concerns, and providing an interface for other functions such as new client on-boarding. You will be supporting the proprietary trading application and transaction network for a leading financial technology provider. In this entry-level role you will learn about trading technology and the collateral management business. Join an established team here in the Philippines that offers the opportunity to gain knowledge, growth and career development while working in a family-oriented environment with work-life balance. Responsibilities: Ensure that the highest levels of service are delivered to clients. Provide telephone and email-based customer support Provide first-line investigation and diagnosis,...