351 incident management engineer jobs found

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IMEs help to ensure Palantir fixes critical issues immediately. When something goes wrong, IMEs are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use both of these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever...

A World-Changing Company Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role Incident Management Engineers (IMEs) are the driving forces of stability across Palantir’s products. IME’s help to ensure Palantir fixes critical issues immediately. When something goes wrong, IME’s are the first to respond and are responsible for triaging, troubleshooting, and coordinating the resolution of the issue. You’ll be a member of a centralized team responsible for managing the most critical outages. You are an excellent communicator, collaborator, and troubleshooter and can use these skills in fast-paced and high-stakes environments. You are able to parse technical details quickly and know when to ask for help when you need it. Whatever the...

About us: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in over 60 countries across EMEA, North America, Latin America and Asia Pacific. We...

About Us LSEG is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to perfection in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and build jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Role Profile The Senior Analyst, Live Service is responsible for pre and post trade operational support. The role reports into the Turquoise, Manager. This is a high risk, market impacting front line role which in integral to the day to day running of the Turquoise markets. It can involve stock suspensions, trading cycle interventions, order deletes, market monitoring, reference data updates, calendar maintenance and...

Coordinates activities within the team and applies knowledge of the technology domain to support with the development of technology products. Role Responsibilities & Key Accountabilities: - Implements, tunes, and conducts ongoing administration of data layer and infrastructures, Conducts ongoing administration of data layer, application and infrastructure including proposing application systems changes, better uses and improvements - Improves the whole lifecycle of services from inception and design, through deployment, operation, and refinement. - Provides support services before they launch through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and launch reviews. - Leads availability, performance monitoring, and capacity planning of critical services, on building automation to prevent problem recurrence, and on building automated responses for non-exceptional service conditions. - Maintains services once they...

Role Responsibilities Onsite support, Level 2 IT Support for end users Working with Citrix, Active Directory, Intune, Azure, Exchange Online and other technologies to support end users Supporting employees who are based in other regions remotely. Working with Intune for patching the existing environment Operates an ITSM process, e.g. Incident, Problem or Change along with the agreed global standard ensuring consistency of content, approach and quality, while maintaining internal and customer Service Level Agreements and expectations Track and navigate items throughout the process lifecycle ensuring accurate recording, documentation and closure of items in line with the quality and SLA targets defined. Provides first level contact within Technology for communication of information relating to customer issues and queries, ensuring that feedback is progressed to an acceptable resolution Supports in preparation for and participates in or chairs regular IT Service Management...

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are looking for an Endpoint Computing Engineer to provide hands-on first- and second-line (and occasional third-line) IT support across multiple locations. You’ll ensure timely incident resolution, high customer satisfaction, and collaborate with IT administration teams on endpoint technologies.   You’ll manage Windows devices, software deployments, and user support, occasionally assisting with third-party coordination and process improvements. This full-time role (Monday–Friday, 09:00–18:00) may require occasional evening or weekend work.   While part of a global team, you’ll work autonomously day-to-day and travel as needed between our Dublin offices and to our Bristol site quarterly. Responsibilities Provide...

The Role: ION Markets Information Security Team is looking to hire a Platform Security Engineer that support the division’s security strategy through definition and implementation of security controls across our platforms, infrastructure, and operational workflows. As the Platform Security Engineer, you will be responsible for designing and implementing end-to-end security controls across ION Markets on-premises infrastructure and other internal platforms. The role spans security architecture, engineering, and operations with a strong focus on automation, detection and secure by design principles. Additionally, as part of the role you will be participating in threat detection, incident response and vulnerability management remediation. You will be serving as an operational responder, working closely with Product, infrastructure and Security Operations teams. We are looking for a hard-working, dedicated and motivated individual. Excellent communication...

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.   Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX,...

Engineer, Site Reliability Engineering Our Team We are evolving our Reliability Engineering team to move beyond support and operations. As a Senior Engineer in Site Reliability, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical shared services at LSEG. Main responsibilities We are looking for people with a passion to learn, and who bring a continuous improvement mentality to our team! SREs maintain Service Level Objectives for the systems they own. Constantly measuring and improving availability, latency, and overall system health is at the core of our team's purpose. Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service. Partner with development teams to improve system reliability, observability, and release velocity. Participate in on-call rotations, incident response, postmortems, and root cause...

Our Team We are evolving our Reliability Engineering team to move beyond support and operations. As a Senior Engineer in Site Reliability, you will be part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most critical shared services at LSEG. Main responsibilities We are looking for people with a passion to learn, and who bring a continuous improvement mentality to our team! SREs maintain Service Level Objectives for the systems they own. Constantly measuring and improving availability, latency, and overall system health is at the core of our team's purpose. Write automation to scale systems sustainably, prevent service issues, or when they occur, quickly recover service. Partner with development teams to improve system reliability, observability, and release velocity. Participate in on-call rotations, incident response, postmortems, and root cause analysis and resolution. Be a vocal advocate...

Senior Cloud SRE Engineer (Azure) – Infrastructure & Cloud Company Profile LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business.  We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade. Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. We are evolving our Cloud Site Reliability Engineering team to move beyond support and operations. As a Senior Cloud SRE Engineer, you will form part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most impactful platforms at LSEG.   Role Profile In this role, you will be joining our Cloud SRE team within Cloud...

About the Company Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all — bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact. The Department: Funding The Role: Senior Software Engineer As an engineer in the Funding organization, you’ll be working as part of the core team of engineers responsible for designing, building, and supporting...

About the Role: Grade Level (for internal use): 09 The Team Diverse and responsible team working on multiple applications and providing application support in two shifts. Ready to accept challenge on multiple technologies and eager for any new challenges. Responsibilities: Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding. Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning. Create sustainable systems and services through automation. Balance feature development speed and reliability with well-defined service-level objective Day to day working with different teams like infra team for related issues Build and document automation processes for Infrastructure as a Service/Infrastructure as code. Backup and Patch management RCA of all...

If you also believe that everyone should be able to achieve their financial potential, then you’ll love contributing to CMC Markets’ company vision of providing the ultimate trading experience. Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. Grow yourself personally and professionally with a company that’s growing with you, by global expansion and product offering. As a Senior Cloud DevOps Engineer in the Transformation Engineering squad within our Technology Development department, you'll have the opportunity to shape how development teams across the organisation build, deploy, and operate applications on AWS. Reporting directly to the Principal Transformation Engineer, You'll design multi-squad infrastructure that needs to be both bulletproof and flexible, balancing security requirements with developer velocity. Your work will directly impact traders and investors worldwide, and you'll...

DevOps Engineer Company Profile LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business.  We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade.  Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. Role Profile Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We're on a mission to supercharge our engineering culture by building a world-class Developer community that's the envy of the industry. In this role, you'll be joining our Engineering Team within Engineering Excellence & Productivity (EXP) as a Dev Ops...

Vendor Manager is accountable for the services and products delivered globally by Vendors by implementing the vendor governance framework. Key responsibilities include: Pre-Contract Collaborate with the team members and Tech Sourcing to ensure the appropriate processes are adopted to select the best vendor along with the right contract structure.  Ensure OLA’s and SLA underpinning contracts align with desired service Post-Contract Contract Management Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will entail ensuring service reviews and set up and attended by the accurate individuals Be the point of escalation within Technology Operations for contractual and / or commercial disputes / Service & Support issues (this excludes day to day incident resolution / management) Pro-actively handle contract terminations, closure,...

Senior Cloud SRE Engineer (Azure) – Infrastructure & Cloud Company Profile LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business.  We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade. Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth. We are evolving our Cloud Site Reliability Engineering team to move beyond support and operations. As a Senior Cloud SRE Engineer, you will form part of a diverse and inclusive organization that has full ownership of the availability, performance, and scalability of one of the most impactful platforms at LSEG.   Role Profile In this role, you will be joining our Cloud SRE team within Cloud...

Role Profile Are you passionate about making developers' lives easier, faster, and more fulfilling? Do you dream of streamlining workflows, squashing bugs, and fuelling innovation? We're on a mission to supercharge our engineering culture by building a world-class Developer community that's the envy of the industry. In this role, you'll be joining our Engineering Team within Engineering Excellence & Productivity (EXP) as a Technical Lead. Developer Platforms’ mission is to: Enable rapid developer onboarding to LSEG developer tools, ensuring they become productive quickly to build applications on their chosen Cloud platform Improve Developer Experience by increasing their ability to improve cadence of delivery of new features Unlock Developer Capacity and enable greater Innovation by modernising tooling and processes Ensure that development on the integrated platform is both secure and compliant by design Tech Profile/Essential Skills Good knowledge of...

Job Profile Do you want to work with some of the latest technology platforms and address exciting and sophisticated challenges? If you are ready to use your expertise to drive security excellence on a global scale, we would love to hear from you! We are seeking a Senior Cyber Security Engineer who will work with the existing team to perform security tools support activities across LSEG. The role works closely with engineering & other support teams, and customers to deliver outcomes which align to our ambition for LSEG to be one of the world’s great companies! Role Responsibilities: Participate in a 24/7 Cyber Security Support team, adhering to a rotational shift pattern. Provide Level 2 support for BeyondTrust PAM, CyberArk PAM, CrowdStrike, CyberArk EPM, Vormetric, Qualys, Varonis, McAfee (ePO, ENS, ENSSP), and other solutions, including fix technical issues reported by users or detected through monitoring systems. Knowledge of routine maintenance tasks...

Job Profile Do you want to work with some of the latest technology platforms and address exciting and sophisticated challenges? If you are ready to use your expertise to drive security excellence on a global scale, we would love to hear from you! We are seeking a Senior Cyber Security Engineer who will work with the existing team to perform security tools support activities across LSEG. The role works closely with engineering & other support teams, and customers to deliver outcomes which align to our ambition for LSEG to be one of the world’s great companies! Role Responsibilities: Participate in a 24/7 Cyber Security Support team, adhering to a rotational shift pattern. Provide Level 2 support for BeyondTrust PAM, CyberArk PAM, CrowdStrike, CyberArk EPM, Vormetric, Qualys, Varonis, McAfee (ePO, ENS, ENSSP), and other solutions, including fix technical issues reported by users or detected through monitoring systems. Knowledge of routine maintenance tasks...