Full time
Broadridge
Newark, NJ, USA
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. The Client Delivery Manager is responsible for managing the delivery of contracted services to clients, ensuring that all SLAs (service level agreements) and KPIs (key performance indicators) defined in relevant contracts are consistently met or exceeded. This role maintains strict oversight of project schedules, risk, scope of work, and budgets, and ensures that operational teams and subcontractors have a thorough understanding of client requirements. The Client Delivery Manager builds and sustains strong client relationships, providing day-to-day advice and support, while also championing the organization’s capabilities to clients. This individual identifies and refers sales opportunities and contract extension possibilities to account managers, securing...