Full time
Euronext
Via Tomacelli, Roma RM, Italy
Overseeing incident management process and team members involved in resolving incidents Manage every aspect of the incident starting with its assessment and leading up with its resolution Lead recurring meetings to keep relevant parties updated on the status of the incidents Respond to a reported incident, identify the cause and initiate the incident management process acorrdingly with the group best practice and SLA Communicate with top management if major issues are identified Develop and maintain incident processes and procedures related documentation Document incident details, causes, and resolution actions Skills Previous experience in incident management and service management Knowledge of IT service management software (eg ITIL) Excellent communication, collaboration and coordination skills Analitical, problem solving and time management skills Attention to details and proficiency in documenting incident details W e are proud to be an equal opportunity employer....