42 it service desk engineer jobs found

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title ITSD Engineer About your role: You will be an IT Service Desk Engineer supporting Finxact by Fiserv providing support to our information technology systems as well as top class end user support. You will also assist in keeping our company up to speed with best practices in IT standards and guidelines, while managing and troubleshooting IT systems. Finxact brings innovation at the core of banking and provides a next generation core platform. Our...

Directs and coordinates support function within Order Management, leading a team of leaders in COE function. This role will include handling staff, providing leadership and expertise to their team, meeting targets for MTTR, Case Volume Reduction, Incident Reduction, driving efficiency, meeting service levels, and achieving relevant role-based performance objectives. KEY RESPONSIBILITIES AND ACCOUNTABILITIES Leads the support functions within Centre of Excellence globally in close partnership with Order Management, Technology, Frontline helpdesk functions, SAM team, Escalations, Workflows and Service Delivery teams Setting annual department goals in alignment with DSO/GSO and progressive targets on quarterly basis to support company goals and supervise them for delivery Works with team leaders, managers and knowledge specialists to ensure that team members have the appropriate training/information to perform to required standards using Skills Matrix and Learning Framework...

This position is within Acadia. Acadia is wholly owned by LSEG (London Stock Exchange Group) and is part of its Post Trade division. Service Desk Analyst will act as the first point of contact to the clients, handling service requests, incidents, problems, customer concerns, and providing an interface for other functions such as new client on-boarding. You will be supporting the proprietary trading application and transaction network for a leading financial technology provider. In this entry-level role you will learn about trading technology and the collateral management business. Join an established team here in the Philippines that offers the opportunity to gain knowledge, growth and career development while working in a family-oriented environment with work-life balance. Responsibilities: Ensure that the highest levels of service are delivered to clients. Provide telephone and email-based customer support Provide first-line investigation and diagnosis,...

Come join the LSEG team!   We are looking for a highly driven and empathetic  Associate Customer Success Manager  to join our team. You will serve as a trusted advisor to customers across our   Quantitative Analytics   solutions to help unlock value and solve complex challenges. In this role, you'll be part of the Customer Success team delivering solutions using cloud and open-source technology, content as a service (CaaS), and analytic!   Learn more about Customer Success at LSEG . What you'll do: Act as a SME   across LSEG our quantitative analytics product suite, keeping up with industry trends and competitive landscape. Trusted Advisor : Serve as a trusted point of contact for LSEG customers throughout the customer lifecycle; Land, Adopt, Expand, Renew (LAER). KYC:   Monitor customer health, understand customer use cases, goals, workflows, challenges, and opportunities. Conduct Business Reviews:   Co-create and review success/value plans -...

The Senior Engineer Private Cloud will provide operational support for the LSEG Private Cloud infrastructure. Role Responsibilities: Infrastructure Management:   Administer, monitor, support, prevent issues, maintain, fix, and improve both virtual and physical private cloud infrastructure. Project Support:   Provide assistance and support for various projects as needed. Shift & Weekend Coverage:   Offer coverage during shifts, weekends, and be available on-call when required. Key Skills: Virtualization Technologies:   Proficient in VMware vSphere, vSAN, NSX-T, and other virtualization platforms. HP Servers:   Experienced with HP Blades, c7000 enclosures, and HP OneView. Storage Solutions:   Knowledgeable in HDS VSP/HNAS, including replication technologies such as TrueCopy and HUR, as well as Dell/EMC SAN. Virtual Environment Support:   Capable of supporting virtual environments using the aforementioned technologies. Troubleshooting:...

About Us LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ...

Role Overview: A Network Product Owner / Tech Lead for low latency environments within financial markets data centres is responsible for designing, managing, and optimizing ultra-fast network infrastructure critical to financial trading operations. This role merges technical leadership with product ownership, ensuring that network solutions meet both technical performance metrics and evolving business needs. Key Responsibilities: Network Architecture & Design: Lead the design and continual optimization of ultra-low latency network infrastructure (e.g. Layer 1 switching, FPGA-based solutions, multicast protocols). Product Ownership: Act as the voice of the business for the network infrastructure—managing the roadmap, prioritizing features and performance upgrades, and aligning with trading desk requirements. Latency Reduction: Continuously monitor and reduce network latency to microsecond or even nanosecond levels—crucial in high-frequency trading environments....

Position Summary This position is within Acadia.  Acadia is wholly owned by LSEG (London Stock Exchange Group) and is part of its Post Trade division. Acadia’s Client Service is a 24x5 team that functions as central point of client contact for all client support queries across entire suite of Acadia products. Issue type and complexity varies widely and resolution often involves coordination with other internal or external teams. The Service Desk Manager position will be key to the daily operation and continued development of Acadia’s growing customer facing support organization.  Located in Manila, the role’s responsibilities are two-fold; to oversee operations of the frontline client service team and drive improvement of service desk’s operations. This is a challenging role suited to a candidate interested in driving the development of an organization rather than managing an established team.   Role Responsibilities Daily oversight of Acadia service desk...

About Us LSEG is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to perfection in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and build jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Role Profile The Senior Analyst, Live Service is responsible for pre and post trade operational support. The role reports into the Turquoise, Manager. This is a high risk, market impacting front line role which in integral to the day to day running of the Turquoise markets. It can involve stock suspensions, trading cycle interventions, order deletes, market monitoring, reference data updates, calendar maintenance and...

Overview:  A Quality Assurance Analyst will be responsible for ensuring the compliance of services provided by Colleague Services towers. This role involves analysing survey responses, auditing ticketing activity and providing insights to improve service compliance. This role will work closely with various teams to identify areas for improvement and implement associated control measures. Key Accountabilities: Identify and self-drive continuous improvement initiatives to improve customer experience. Carry out remote reviews by listening to agent calls and assessing agents’ compliance and performance against service standards. Perform tickets, calls and chat auditing for Colleague Services towers Coordinate the onboarding process for new starters and ongoing assessment against agreed testing framework  [IC1]   [RS2] Provide Front desk agent and Tech-bar Engineer feedback based on audit activities to advise individuals performance reviews and development plans Review and...

Role Profile Market Operations Services is responsible for the on-going operations of the London Stock Exchange (LSE) – Equities, Fixed Income, Exchange Traded Products and Turquoise Equities markets. There is a broad range of activities within this team: Admissions of all new and further issues to the London Stock Exchange markets; Real time support of market activities, including on behalf of actions for participants; Reference data management for all instruments admitted and traded on all markets;; Post trade operations and on-going liaison with post trade partners; On-going development of critical internal tools to support the processes conducted within the team and on-going operational readiness for a range of teams, and Department and Group wide projects and initiatives. Capital Markets Operations has a range of responsibilities across LSE and Turquoise. These include technical account management, support desks and market operations. The department also plays a pivotal...

About Us:   LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America,...

Interested in working on cutting-edge blockchain technology and creating equitable access to the global financial system? Since 2014, the mission-driven team at the Stellar Development Foundation (SDF) has helped fuel the tremendous growth of the Stellar blockchain network, an open-source platform that operates at high-scale today. Developers and companies around the world build on it, and the SDF team is expanding to support the rapidly growing and changing Stellar ecosystem. The office manager will play a vital role in fostering a positive work environment at SDF by providing excellent administrative and organizational support to our San Francisco Office. They will focus on operational efficiency, help cultivate an inclusive and creative office culture, and support the multi-faceted needs of the SDF team. The ideal candidate will have exceptional interpersonal, written, and verbal communication skills, be highly organized, and demonstrate the ability to work independently...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Application Support Engineer About your role: You will be a technology professional, adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Support Engineer About your role: You will be a technology professional, adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and work...

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Support Engineer About your role: You will be a technology professional, adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and work...

Overview Overview   Connecting clients to markets – and talent to opportunity With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.   Corporate: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement...

Overview Connecting clients to markets – and talent to opportunity   With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.   At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance.   Corporate: Engage in a deep variety of business-critical activities that keep...

Technical Support Engineer   Location : Singapore Salary : Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology. Who are we? Options is a leading managed services and IT infrastructure products provider to the global capital markets community. Founded in 1993, the company began life as a hedge fund technology services provider. Today over 200 firms globally leverage the Options platform, including the leading global investment banks, hedge funds and exchanges. We currently employ over 450 employees worldwide and are continuing to grow...

Technical Support Engineer Location:  Hong Kong Salary:  Competitive Join our team of expert engineers in the Options Support Team! Working for Options Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success. We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology. Who are we? Options is a leading managed services and IT infrastructure products provider to the global capital markets community. Founded in 1993, the company began life as a hedge fund technology services provider. Today over 200 firms globally leverage the Options platform, including the leading global investment banks, hedge funds and exchanges. We currently employ over 450 employees worldwide and are...