7 operations jobs found in Southampton

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we...

The Role: The Technical Operations role is the subject matter expert working directly with clients, exchanges and third-party vendors to ensure the smooth running of the ION hosted environments. They work within a global team and are responsible for overseeing and testing the deployment of direct delivered software in addition to providing technical support for these products.   Key Responsibilities Investigates incidents assigned to them by the Service Desk Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. Oversee and test deployment of direct delivered software Deals with unexpected events or failures which limit clients use of the supported systems Carries out application and capacity system checks,...

The Role: The Data Operations analyst works as part of a global team specializing in the maintaining the core set of data required to support ION’s hosted solutions. The analyst is responsible for validating the accuracy of the data and engaging directly with both clients and external data vendors to maintain client satisfaction. Working in a fast-paced environment, the analyst is required to understand exchange specifications and the business impact the data has on ION’s solutions.   Key Responsibilities Accurately maintain data required to support client trading systems Investigate client data incidents from receipt to resolution Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Develops strong working relationships with other departments to assist with the delivery of our service to clients  Work with data vendors and exchanges to resolve data queries...

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life. Our customer service department is at the core of our success. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition. As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Our Customer Service Team Members are our greatest asset - representing Starling to the people that rely on us to help manage their financial lives. We don’t silo you into one particular area, so the queries you deal with will be wide ranging, from the simple to the complex. You will deal with inbound calls, online chat, social media and emails, offering a varied yet challenging role! Here at Starling we truly put our customers first, we’re different from other contact centres...

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices. About the role: We are seeking a dynamic, customer-focused Team Leader to join our Onboarding and Account Review team. This role would suit an individual with a proven background in leading people. You will be supporting a team of onboarding associates, providing coaching and development, as well as taking a lead role in ensuring we are operating efficiently and securely whilst putting the customer at the heart of what we do. This role will close on Wednesday 18th June at 5pm. Shifts & Working Arrangements:...

The Role: The Technical Operations role is the subject matter expert working directly with clients, exchanges and third party vendors to ensure the smooth running of the ION hosted environments. They work within a global team and are responsible for overseeing and testing the deployment of direct delivered software in addition to providing technical support for these products.   Key Responsibilities Investigates incidents assigned to them by the Service Desk Prioritizes incidents and keep them up to date on the internal incident tracking system. Communicates updates effectively and promptly to the client. Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation. Oversee and test deployment of direct delivered software Deals with unexpected events or failures which limit clients use of the supported systems Carries out application  and capacity system checks,...

The Role: The FIX Connectivity Engineer works part of a global operations team responsible for on-boarding and maintaining services for buy-sides / sell-sides on ION’s FIX Network at an application level. These buy-sides / sell-sides use both ION trading solutions as well as 3rd party OMS/EMS solutions. The engineer engages directly with clients and external vendors in a fast-paced environment, managing multiple requests from small daily tasks to larger multi-team projects.   Key Responsibilities To implement new application level connections between clients on the ION network To analyse, implement and certify new client / services on the ION network using the FIX protocol To liaise with clients, third party vendors, and internal teams regarding FIX-based projects To offer 3rd line support to the ION Support department Participates in the team shift patterns and assists with weekend work and out of hours escalation when required   Required Skills,...